Saturday, September 11, 2010

A Million Dollar Lesson

A cab driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to impart his kind of training to corporate executives and staff. It cost me a $12 taxi ride.

I had flown into Dallas for the sole purpose of calling on a client. Time was of the essence and my plan included a quick turnaround trip from and back to the airport. A spotless cab pulled up. The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As he got in the driver's seat, he mentioned that the neatly folded Wall Street Journal next to me was for my use. He then showed me several tapes and asked me what type of music I would enjoy. Well! I looked around for a "Candid Camera!" Wouldn't you? I could not believe the service I was receiving! I took the opportunity to say, "Obviously you take great pride in your work. You must have a story to tell." 
You bet," he replied, "I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my niche in life where I could feel proud of being the best I could be. I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day's work and done it well. I evaluate my personal assets and... wham! I became a cab driver. One thing I know for sure, to be good in my business I could simply just meet the expectations of my passengers. But, to be GREAT in my business, I have to EXCEED the customer's expectations! I like both the sound and the return of being 'great' better than just getting by on 'average'"

Did I tip him big time? You bet! Corporate America's loss is the traveling folk's friend!  

Lessons to be learnt:
  • Go an Extra Mile when providing any Service to others.
  • There is no good or bad job. You can make any job good.
  • Good service always brings good return.
  • If you like what you are doing, there is never to work a day.

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I am sure if you have hemorrhoids you have probably tried all the over the counter ointments, creams, suppositories, and pills out there. Could one of those best remedy for hemorrhoids? Actually you might be surprised to know that the over the counter medication is really meant for just temporary relief and they are not a cure at all.
Now you can go to the doctor and consider the surgery options like banding or laser. But even after you have that done there is still more than a 40% chance your hemorrhoids will return. That is because the main cause of getting the hemorrhoids was not addressed only the hemorrhoid itself was taken care of.
One of the biggest problems with getting rid of hemorrhoids is that there are so many different ways of getting them.
Now this is just a few of the ways you can get this problem the actual list is a lot longer. But you get the idea and you can understand that just treating the actual hemorrhoid without treating the cause would just be a waste of time.
So what is the best remedy for hemorrhoids? Believe it or not more and more people are starting to use a natural home hemorrhoid treatment for this problem. That is because they don't just treat the hemorrhoid but they go farther and work with you so you can get at the root cause of the problem. By doing this you can finally put and end to hemorrhoids once and for all.